ROCS Group Business Development Bible

Format Out of office replies are to take the following format, with the bold wording amended accordingly:

Quote

Good day,

Thank you for your email. I am currently away from the office/ retail store and have limited access to email / do not have access to email. If your email is urgent, please contact manager [NAME] at [EMAIL] or [PHONE]. I will do my best to respond promptly to your email on my return.

Best Regards,

Unquote

It is of utmost importance that the manager/s mentioned in your out-of- office message are aware of this, as well as being aware of any pending urgent communication that may be received and how it must be dealt with i.e. who must be informed/what action should be taken. On return to work, one must discontinue away message, as well as follow- up with emails received and manager/s mentioned in away message to ensure that all urgent messages have been handled accordingly.

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