ROCS WORLD HOLIDAYS 2016

GENERAL TERMS & CONDITIONS The aim of ROCS Travel and/or Charichelon Company Limited of Mellieha & Floriana, the owner of the trade name and trade mark Directions Travel Agency (hereinafter referred to as the ‘Company’) is to ensure client satisfaction through customers enjoying their Holiday and returning convinced that they have been given good value for money. The following Agreement has been drafted with the intention of ensuring that the Company’s relationship with the customer is clear and fair to both parties as well as outlining the rights and obligations of the respective parties.

shows, boat, metro or cable car trips are always subject to an extra charge. All optional excursions are subject to an extra charge and unless clearly and expressly specified only include transportation costs by coach, any entrance fees are subject to an extra charge and exclusive of any local guides’ fees. For convenience, prices are clearly marked in the brochure/information sheet. The Holiday price only includes those items listed as included in the price. It is important to bear in mind that brochures and information sheets are printed months in advance and the situation may arise where an advertised facility, service, excursion or entertainment is not available during the customer’s particular Holiday. For instance the seasonal nature of the facility, service, excursion or entertainment, bad weather, natural calamity or any other act of God, essential maintenance or cleaning, legislation or enactment of new legislation, or religious or state restrictions may affect the actual availability of particular facilities, services, excursions or entertainment. Similarly, itineraries may have to be changed sometimes at short notice, due to weather, road or traffic conditions, mechanical breakdowns, police activity as well as any other circumstances beyond the relevant party’s control. Coaches or other means of transport used are not air-conditioned and do not have onboard toilet facilities, unless expressly and clearly specified in the brochure/information sheet. Swimming pools may only be operational during the summer months, and if still open in the winter months, may only be heated in colder weather at the discretion of the hotelier. The general standard of hygiene, public utilities, drainage, plumbing and services in general may not be of the same standards as applicable in Malta. Each group tour organized by the Company will be accompanied by either a Maltese or English speaking tour leader who will be responsible for the implementation of the programme. The tour leader, except in the case of an emergency, is under no circumstance responsible for carrying out work over and above the official programme and is not obliged to accompany members of the group tour organized by the Company around shops, flea markets or theme parks. Cruise companies reserve the right to change the itinerary due to bad weather or industrial action, in which case neither the cruise company nor Charichelon Co. Ltd. are liable to pay any form of compensation or damages for the missed ports or the change of programme or itinerary. Even though such occurrences are unlikely, the Company feels that it should act diligently towards its customers by informing them of such possibilities accordingly. Whilst the Company has taken all reasonable steps to ensure that proper arrangements have been made for the Holidays promoted in the brochure/information sheet, the Company has no control over the provision of services to the customer/s by other supplier/s. It is the aim of the Company to promote Holidays, which ensure customer satisfaction. Although unlikely, circumstances may require the Company to alter the customer’s Holiday arrangements and the Company reserves the right to make such alterations at any time. For instance, flight timings may change or be revised, hotels may be overbooked or close down or the Holiday itinerary may have to be changed. If any changes have to be made, the Company will inform the customer/s or his/her travel agent as soon as is reasonably possible prior to departure. Where the Company is constrained prior to departure to alter significantly an essential term of the agreement with the customer, it will notify the customer as quickly as possible in order to enable him/her to take the appropriate decisions and in particular to withdraw from the agreement without penalty or to accept a provision in the agreement specifying the alterations made and their impact on the price, if any. Of his part, the customer will inform the Company and his chosen travel agent, if any, of his/her decision as soon as possible. (b) Throughout duration of Holiday Occasionally, due to unforeseen circumstances a hotel or some other Holiday arrangement/s may have to be changed throughout the duration of the customer’s Holiday, in which eventuality the Company will use its best endeavours to maintain the overall standard of the Holiday arrangements. 5. CANCELLATION OF HOLIDAY ARRANGEMENTS The Company may occasionally have to cancel the customer’s Holiday arrangements, for various reasons, including but not limited to the minimum number of persons required for a particular Holiday to take place not being reached (the minimum number of persons to operate a tour is 30; for group departures a minimum number of 10 adult customers is required). The Company reserves the right to cancel the customer’s Holiday under 4. CHANGE OF HOLIDAY ARRANGEMENTS (a) Prior to departure date

any circumstance, in which eventuality, the Company will refund all the money paid by the customer/s to the Company or offer the customer/s the possibility to purchase an alternative Holiday of comparable standard, if available. The Company shall where possible, inform customers of such cancellation in writing at least 14 days before the scheduled departure date. In the remote event that the customer’s Holiday has to be cancelled, unless for reasons beyond the control of the Company, the customer’s travel agent or other supplier of services the consequences of which could not have been avoided even if due care had been exercised, including but not limited to industrial action, natural disasters, terrorist activities, breakdown of means of transportation and further except in the case of a cancellation of a Holiday due to the minimum number of persons required for that particular Holiday to take place not being reached and where the customer is informed in writing within 14 days before the scheduled departure date, the Company will refund to the customer/s all money paid to the Company by the customer/s together with the following amounts per Where the customer withdraws from the agreement pursuant to the Company being constrained prior to departure to alter significantly an essential term of the agreement or where the Company for any reason other than the fault of the customer, cancels the Holiday prior to the agreed date of departure, the customer is entitled: (i) to take a substitute Holiday of equivalent or superior quality if the Company is able to offer him/her such a substitute and pay any difference in price; or (ii) to take a substitute Holiday of lower quality if the Company is able to offer such a replacement and to recover from the Company the difference in price between that of the Holiday purchased and the replacement Holiday; or (iii) to have repaid to him/her as soon as possible all the monies paid to the Company under the agreement. 6. YOUR FLIGHT & VOUCHERS Details of airlines the Company anticipates utilizing are set out in the brochure or information sheet. The Company reserves the right to make arrangements and substitute for alternative airlines and/or aircraft if necessary. Flight timings are subject to alteration and confirmation. The Company’s reservation system will provide the latest timings as advised to it. The customer/s is kindly requested to check his/her flight tickets upon receipt, as they will indicate the final timing for his/her flight. Certain flights may be subject to intermediate stops en route and as the circumstances giving rise to such intermediate stops are not always notified to the Company prior to the departure date, the Company is not always in a position to inform the customer/s in advance. All flights are non-smoking. Flights are subject to the necessary authorizations, permits and licenses being granted by the relevant authorities in Malta and overseas. Should the customer’s flight arrangements be changed or cancelled as provided in this clause or clauses 4 or 5 of this Agreement, the Company shall not be held liable for any damages, additional costs or consequential loss arising, directly or indirectly, from any independent contract arrangements between the customer and any third party. The customer is also requested to check his/her hotel vouchers, excursion vouchers and/or any other vouchers relating in any manner to the Holiday upon receipt. It is the customer’s responsibility to check all documentation including booking forms, invoices, airline tickets, accommodation vouchers, transfer vouchers etc… 7. TERMS AND CONDITIONS OF CARRIAGE Transport of any kind is subject to the terms and conditions of carriage of the company providing that trip or journey. Such terms and conditions are likely to particularly include or make reference to the provisions of the law of the country of the carrier (airline, coach, ship etc.) and/or be the subject of international conventions with government/s, any of which may exclude or limit the liability of the carrier. 8. Health and Vaccinations Health facilities, hygiene and disease risk vary worldwide. The customer should take health advice about his/ her specific needs as early as possible and ensure that vaccinations and preventive measures, such as malaria tablets, are taken early enough prior to departure in order to be fully effective by departure date. We strongly advise customers to consult their family doctor as early as possible. 9. BOOKING FORM AND DEPOSITS The customers’ booking form specifying all the customers’ names as set out in their passports, must be accompanied person due by way of compensation:- 14 days before departure or more – nil 8 – 13 days before departure – €25 0 – 7 days before departure – €50

The term “Holiday’ or ‘Holidays’ in this Agreement means anymeans of transportation and/or accommodation and/or any excursion booked by a customer through the Company or through another travel agent selling or offering for sale any means of transportation and/or accommodation and/ or excursion under an agreement with the Company. The terms and conditions laid down in this Agreement come into force from the time of the booking. 1. RESERVATION Once the booking form has been completed and signed and the relative deposit paid (a minimum of €150 per person per Holiday or such higher amount as may be established by the Company; kindly confirm exact amount of deposit with the Company’s representatives) and in the case of confirmation of a flight or cruise ticket or voucher or accommodation full payment in respect of the item to be confirmed received, with a receipt being issued by the Company or your travel agent, the booking is deemed to have been confirmed and the customer/s warrants that he/ she has read, fully understood and accepted the following terms and conditions. The booking is also deemed to have been confirmed in respect of all parties travelling in the booking customer’s company. At this stage, the Company shall make all the necessary arrangements for the Holiday to be reserved. 2. PRICE Prices and amounts quoted in the brochure/information sheet are valid at the time of publication. Both the Company and the customer/s agree and acknowledge that at the time of the booking the actual price of the chosen Holiday may have varied from the price quoted in the brochure/information sheet, in which case, the price will vary accordingly. Once the booking has been made and deposit paid, the cost of the customer/s Holiday cannot be revised except in the case of currency exchange rate fluctuations and / or variation of dues, taxes and/or levies and / or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and / or transport cost variations, including the cost of fuel. A service charge of 3% of the cost of the Holiday will be levied and such amount will be included in the final invoice together with the taxes. Prices for children are applicable for children under 12 years of age when sharing with two adults. The informationanddescriptionscontained inthebrochure/ information sheet are based on information provided by hoteliers and other service providers themselves. Hotel rooms and ship cabins are always small, sometimes even very small. Charichelon Co. Ltd works with hotels having single or twin / double bedded rooms. Triple or quadruple bedded rooms are never available. A third or fourth person wanting to share a twin / double bedded room, will most probably be either given a small extra folding ‘camp’ bed or a bunk bed or sofa bed, which will make accommodation quite uncomfortable. In America, three or four persons wanting to share a room will invariably be given just two matrimonial beds, (separate beds for each person are not available). When two persons book a room for two, the Company reserves the right to provide either two separate beds, or a large matrimonial bed. All rooms provided are not air-conditioned and fans will not be provided, unless otherwise expressly and clearly specified on the brochure/information sheet. Breakfast is only provided when specified and when provided is always continental unless otherwise expressly and clearly specified. Lunches and dinners are invariably served on a three-course basis. No choice of food will be provided; neither can changes be accepted (e.g. having fish instead of meat). Portions served are moderate in size. When buffet meals are provided a choice is available. Drinks, including water during meals, are always to be paid extra. Use of items from the mini-bar and telephone calls are chargeable to the customer. Local charges to the customer may also apply in relation to a TV in the room and safekeeping services, but kindly confirm at hotel reception. Unless otherwise clearly and expressly specified, all entrance fees to museums and 3. STANDARDS ASSURANCE AND ASSUMPTION OF LIABILITY