ROCS WORLD HOLIDAYS 2016

by the appropriate deposit. No deposit is payable for infants under two years of age at the time of outbound travel. The person signing the booking form confirms that he/she has the authority of all other persons specified in the booking form to effect the booking on their behalf and that such persons grant their authority to the said booking customer to sign the said booking form and accept and agree to this Agreement on their behalf. The person effecting the booking is also accepting this Agreement on his/her own behalf. If the customer/s is booking a late- offer Holiday any information as well as any terms and conditions relative to such offer form an integral part of the customer’s agreement. Should the customer/s require any clarifications, he/she may contact the Company or his/her travel agent for assistance. 10. BALANCE OF PRICE The balance of price is due for payment in full not less than 8 weeks prior to departure (can be earlier for certain Holidays, ask at time of booking). If the customer’s travel agent fails to pay the Company the amount due on the customer’s Holiday in full (less the applicable commission) by the due date, the Company shall be under no legal obligation to supply the customer with his/her Holiday, so it is up to the customer to ensure that his/her travel agent pays the Company. If for any reason the balance on the customer’s Holiday is not received by the Company by the due date, the Company reserves the right to cancel the booking and levy a cancellation charge, as though there had been a cancellation on the part of the customer/s. Payments by credit card are not accepted. No payments by cheque shall be accepted less than 14 days before the scheduled departure date. 11. CHANGE OF BOOKING Should the customer wish to change his/her Holiday arrangements in any manner, the Company shall attempt to accommodate the customer’s wishes. However, in such circumstances, the Company shall not be held liable in any manner for failing in any way to accommodate the customer’s particular wishes. A handling fee will be charged by the Company for any change to a booking within 6 weeks prior to the departure date apart from the Company’s unconditional right to pass on to the customer any costs incurred which are additional to the standard handling fee chargeable in terms of this clause. Where the price varies according to the number of persons booked into the accommodation and the number of persons requires amendment, the price will be varied in order to reflect the amended party size as specified in the relevant brochure/information sheet. Any increase in the price per person payable as a result of a part cancellation (e.g. for a hotel room under-occupancy- changing from twin room to single room) is not tantamount to a cancellation charge. A separate cancellation charge will be levied in respect of bookings cancelled, in accordance with clause 13 below. 12. TRANSFER OF BOOKING Where the customer is prevented from proceeding with the Holiday, the customer may in certain circumstances, transfer his/her booking to a person (as transferee) who satisfies all the conditions applicable to the Holiday, provided that the Company is given at least 14 days notice prior to the scheduled departure date, of the customer’s intention to transfer the booking. An administrative charge of €50 per person will be charged for every transfer of booking the Company makes. In the case of cruises, the administrative charge for every transfer of booking made by the Company is of €175 per person. The Company shall also charge the customer for any extra costs caused by the transfer of booking. In some cases, airlines or cruise liners may refuse to allow customers to transfertheirbookings. Regrettably, inthesecircumstances, the customer cannot transfer his/her booking. If the customer transfers his/her booking to someone else, the transferee must purchase separate insurance cover. When a booking is transferred, the transferor and transferee shall be jointly and severally liable for the payment of the price of the Holiday or, if the price has been partly paid, for payment of the balance, and for any additional costs and expenses arising from such transfer. 13. CANCELLATION OF BOOKING A cancellation shall only be accepted in writing from the person who signed the booking form or in writing from the customer’s travel agent through whom the booking was made. THE CANCELLATIONOF BOOKING IS ONLY ACCEPTED IN PERSON AND ON THE APPROPIATE COMPANY FORMS. The cancellation shall be effective from the date it is received at the Company’s offices. In the event of a cancellation either in respect of one or all persons named on the booking form, the Company’s scale of cancellation

charges will be levied, which charges are based on the estimated expenses and losses suffered by the Company consequent to such cancellation/s. The scale of cancellation charges follows for the customer’s reference: - Period prior to scheduled departure date within which written notification of cancellation must be received by the Company Amount of cancellation charge as a % of the total price of Holiday inclusive of extras but exclusive of insurance premia

costs, compensation or damages incurred by any person whose behaviour is accordingly deemed to be unacceptable. 5. Any and all children travelling on a reduced price Holiday must be less than 12 years of age at the date of travel. The Company does not normally check passports to verify the dates of birth of a customer, including children. Should a customer booked as a child result to be twelve years or older on the date of travel, he/she will not be permitted to board the plane/ ship/catamaran. 16. PARTICULAR CUSTOMERS & CIRCUMSTANCES Customers with special needs are welcome by the Company provided they are accompanied by an able- bodied companion and do not require special assistance from the Company’s personnel or representatives. The Company reserves the right to refuse to accept anyone as a customer if it is felt by the Company that the individual cannot cope with the requirements of the particular tour organized by it and/or who may require services or facilities that the Company cannot guarantee will be available. The Company does not feel that it is possible for it to provide the level of assistance required by a customer with special needs whilst on a tour organized by it without compromising its commitment to other individuals on the tour. Customers are kindly advised to inform the Company before booking if they have any disability or pre-existing medical condition and the Company will be happy to advise them accordingly. Whilst the Company welcomes customers of 70 years and over, it is a requirement of insurance companies, that prior to departure they receive a letter from such persons’ doctors confirming that such persons are fit and well enough to go on the chosen Holiday. We regret that we can only accept customers of 80 years and over, if they are accompanied by a younger and fit person whilst on Holiday. IMPORTANT – PLEASE READ CAREFULLY: This booking order constitutes an agreement between ROCS Travel and/or Charichelon Company Limited and/ or Directions Travel Agency and the client for all intents and purposes of the law. The cancellation policy clauses included within this booking order shall not apply in the case of instant purchase air tickets and or accommodation / transfer services. In such cases, the full fare is payable at the time of the booking and in non-refundable irrespective of whether the said tickets at utilized or not. 17. DIFFICULTIES/COMPLAINTS The Company will do its utmost to ensure that its customers have an enjoyable Holiday. However, should the customer have any difficulty or complaint relating to the overseas part of his/her Holiday, the customer must at the earliest opportunity notify in writing or other appropriate form the supplier of the goods or services concerned at the place where the goods or services were supplied and the Company’s tour leader or representative or agent in the particular place outside Malta or the Company in order for the matter to be investigated and seen to as soon as possible. Moreover, the customer must notify the Company in writing, of the complaint within 7 days of the date of his/ her return from the Holiday. This because of the difficulties of investigating a complaint long after the event. The Company shall not accept any liability in respect of claims received by it in writing after the aforementioned 7 day period and/or which have not been reported as aforesaid to the supplier of the goods or services concerned and the Company’s tour leader or representative or agent in the particular place outside Malta or the Company at the earliest opportunity. Any schedules and attachments to this Agreement shall form an integral part thereof and shall be read, construed, understood and applicable as one document. This Agreement shall be interpreted and construed in accordance with Maltese Law and the Maltese Courts/ Tribunals shall have exclusive jurisdiction over any claim or dispute under this Agreement. 19. CUSTOMER/S Apart from the customer making the booking, any and all persons in respect of whom and on whose behalf the customer making the booking has effected a booking in respect of a Holiday, shall also be considered to be customers and all the clauses in this Agreement, including any schedules and attachments thereto shall be applicable in the same manner and to the same extent in respect thereof as they are applicable in respect of the customer who effected the booking. 18. SCHEDULES, ATTACHMENTS, APPLICABLE LAWAND JURISDICTION

61 DAYS OR MORE

*DEPOSIT

29 –60 days 15 – 28 days 7 – 14 days

25% or deposit whichever higher 50% or deposit whichever higher 75% or deposit whichever higher

6 days or less or after departure date 100% * or applicable deposit amount per person of two years of age and over, whichever is the higher. Cruises bear a 100% cancellation fee if cancelled less than 65 days prior to the scheduled departure date. If cruises are cancelled between 65 days and 120 days prior to the scheduled departure date, only the deposit is lost. If the cancellation of a cruise is made more than 120 days before the scheduled departure date, no cancellation fees apply. In respect of scheduled services and charter flights, sea passagesandcoachtransportation,thescaleofcancellation charges set out above applies only in the event that any air/ sea/coach/rail tickets issued are returned to the Company, otherwise a 100% cancellation charge as prescribed in the above table would be applicable in any circumstances. The customer should note that if the cancellation falls within the terms of his/her insurance cover, he/she may be able to claim a refund of his/her cancellation charges from his/her insurance company. IMPORTANT – PLEASE READ CAREFULLY: This booking order constitutes an agreement between ROCS Travel and/or Charichelon Company Limited and/ or Directions Travel Agency and the client for all intents and purposes of the law. The cancellation policy clauses included within this booking order shall not apply in the case of instant purchase air tickets and or accommodation / transfer services. In such cases, the full fare is payable at the time of the booking and in non-refundable irrespective of whether the said tickets at utilized or not. 14. TRAVEL INSURANCE It is highly recommended that customers take out the travel insurance policy recommended by the Company for themselves and for those other persons for whom booking customers have booked, or that they arrange for an insurance policy themselves giving comparable or better cover under all sections. 15. THE CUSTOMER’S RESPONSIBILITIES 1. It is the responsibility of the customer who effected the booking to verify and ensure that himself/herself and the person/s on whose behalf he/she is effecting a booking are in possession of valid passports (which are valid for at least 6 months after the customer’s scheduled date of return to Malta) and any appropriate visas. All customers are to make sure that they check passport and visa requirements as well as health formalities with the competent authorities well in advance of their scheduled departure. The customer is responsible for any charges, fines, damages and any other claims and liability that may be levied or put forward by any Maltese or foreign authority or entity for non-compliance with the laws and/or regulations in the relevant area and any such amounts will be recharged to the customer. 2. It is the customer’s responsibility to verify with his/her doctor as to what vaccinations and inoculations are advisable for the chosen destination. 3. Airline regulations state that women twenty-eight weeks or more into pregnancy at the time of return travel must have a medical certificate revealing fitness to travel. 4. The booking customer shall ensure and be responsible for a reasonable standard of behaviour by himself/ herself and by those persons for whom he/she has booked. The Company reserves the right to decline to accept or retain any person/s as a customer/s if his/ her behaviour is, in the Company’s opinion or in the opinion of the airline pilot, hotelier or accommodation proprietor or manager or other person in authority, likely to cause distress, danger, damage or annoyance to other customers, employees, other people or to property. The customer fully and unconditionally understands and agrees that the Company in such circumstances shall not be held liable in any manner, including but not limited to liability to pay any refund,